Shipping & returns

Shipping & Returns

Shipping Policy

At Brand.usa-angel.com, we are committed to delivering your orders quickly and efficiently. Please review our shipping policies below:

1. Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays.

2. Shipping Methods & Delivery Time:

   • Standard Shipping: Estimated delivery within 5-7 business days.

   • Expedited Shipping: Estimated delivery within 2-3 business days.

   • Overnight Shipping: Estimated delivery within 1 business day.

3. Shipping Costs: Shipping costs are calculated at checkout based on your location and selected shipping method.

4. International Shipping: Currently, we ship within the United States. International shipping options may be introduced in the future.

5. Tracking Orders: Once your order has been shipped, you will receive a tracking number via email.

6. Lost or Delayed Shipments: If your order is delayed beyond the expected delivery timeframe, please contact our customer service team for assistance.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not, please review our return and exchange policies below:

1. Return Eligibility:

   • Items must be returned within 30 days of receipt.

   • Products must be unused, in their original packaging, and in resellable condition.

   • Certain items, such as personalized or final sale items, are non-returnable.

2. Return Process:

   • Contact our customer service team to initiate a return.

   • Pack the item securely and include the original packing slip.

   • Ship the package using a trackable shipping service to the return address provided.

3. Refunds:

   • Once your return is received and inspected, a refund will be processed to your original payment method within 5-7 business days.

   • Shipping fees are non-refundable.

4. Exchanges:

   • If you need to exchange an item, please contact customer service for assistance.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, notify us within 7 days of delivery for a replacement or refund.

For any further questions regarding shipping or returns, please contact our customer support team at brand@usa-angel.com.